FAQ

Why does my wooden wick not stay lit?

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Is the wick too tall?

If a wick is too tall/long, it is unable to draw wax up to feed the flame. This could occur on the first burn when trying to light the candle. If you make multiple attempts to light the wick and it extinguishes, simply trim a small amount of the charred wood off of the top of the wick. This should allow the wick to light and remain lit.

Is the wick too short?

If a wick is trimmed too short, the wick will drown in the wax and fragrance. This can cause a very low flame, a flame to extinguish, or even a wick not to light at all. If the wick is too short but you can get the candle to stay lit for a bit, blow out the candle and use a paper towel to absorb some of the melted wax around the wick. This should allow the the flame to return to optimal height and remain lit. If you cannot get your wick(s) to stay lit at all, it is a little more difficult to correct but not impossible. You will have to take a spoon or other utensil to scrape some wax off of the top of the candle. Continue until wick(s) will light. You may have to utilize the paper towel method now that the wick(s) will light in order to keep the wick(s) burning and/or achieve adequate flame height. 

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Why does my wax tunnel?

For an optimal melt pool and strongest hot scent throw, burn the candle for a minimum of 2 hours. If the wax is not allowed to melt completely on the top layer, there may be wax along the sides of the jar and a sunken area where the wicks are.

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The flame is too big and producing smoke.

​If your flame is too big and smoke is coming from your candle, your wick is too long and needs to be trimmed. Blow out your candle, allow it to cool, and cut off some of the charred wood on the top of the wick. A wick trimmer is the easiest and cleanest way to trim the wick to a optimal height. This optimal height should produce little to no smoke.

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