Why doesn't my candle smoke like the cheaper candles I buy?
We use a luxury blend of coconut and soy wax with real wooden wicks. This beautiful combination reduces the soot that cheaper candles with cotton wicks may produce. Enjoy a cleaner environment with our non toxic and vegan candles!
Is the wick too tall?
If a wick is too tall/long, it is unable to draw wax up to feed the flame. This could occur on the first burn when trying to light the candle. If you make multiple attempts to light the wick and it extinguishes, simply trim a small amount of the charred wood off of the top of the wick. This should allow the wick to light and remain lit. Keep you wicks short for a longer lasting candle with a shorter flame.
Is the wick too short?
If a wick is trimmed too short, the wick may drown in the wax and fragrance. This can cause a very low flame, a flame to extinguish, or even a wick not to light at all. If the wick is too short but you can get the candle to stay lit for a bit, blow out the candle and use a paper towel to absorb some of the melted wax around the wick. This should allow the the flame to return to optimal height and remain lit. If you cannot get your wick(s) to stay lit at all, it is a little more difficult to correct but not impossible. You will have to take a spoon or other utensil to scrape some wax off of the top of the candle. Continue until wick(s) will light. You may have to utilize the paper towel method now that the wick(s) will light in order to keep the wick(s) burning and/or achieve adequate flame height.
Why does my wax tunnel?
For an optimal melt pool and strongest hot scent throw, burn the candle for a minimum of 2 hours. If the wax is not allowed to melt completely on the top layer, there may be wax along the sides of the jar and a sunken area where the wicks are.
The flame is too big ?
If your flame is too big or too tall it needs to be trimmed. Blow out your candle or extinguish by placing your lid on top of your candle, allow it to cool, and cut off some of the charred wood on the top of the wick. A wick trimmer is the easiest and cleanest way to trim the wick to a optimal height. This optimal height should produce little to no smoke.
Are you ADA compliant?
YES!
Compliance status
We firmly believe that the internet should be available and accessible to anyone and are
committed to providing a website that is accessible to the broadest possible audience,
regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s
(W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities.
Complying with those guidelines helps us ensure that the website is accessible to blind
people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and
optimizes its accessibility level constantly. This application remediates the website’s HTML,
adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to contact the website’s owner please use the following email
emmagcandleco@yahoo.com
